Our Privacy Policy

We are committed to protecting and respecting your privacy when you visit our website or communicate with us electronically.

This Privacy Policy outlines how we handle your personal data that you provide or that we collect from you. Please review this policy regularly, as we may update it from time to time. 

Information we collect:
In operating our website, we may collect and process the following data about you:

• Details of your visits to our website and resources accessed, which includes traffic data, location data, weblogs, and other communication data.

• Information you provide by filling out forms on our website, such as when you register for information or make a purchase.

• Information you share with us when you communicate with us for any reason.
   

Use of cookies:

Occasionally, we may collect information about your computer to enhance our services and provide statistical data regarding the use of our website. This information is statistical and does not personally identify you.

We may also collect data about your general internet usage through cookies. When used, cookies are downloaded to your computer automatically and stored on its hard drive. They help us improve our website and services. You can set your browser to decline cookies, but this may restrict your access to certain parts of our website.

Our advertisers may also utilise cookies, which we do not control and which may be downloaded when you click on their advertisements.

Use of your information:

The data we collect is primarily utilised to provide our services to you. Additionally, we may use your information for the following purposes:

1. To provide requested information about our products or services, as well as information about other products that may interest you, with your consent.

2. To fulfill our contractual obligations to you.

3. To inform you about any changes to our website that could affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those you previously purchased. By completing our contact or intake forms, you consent to the use of your personal data as outlined in this policy.

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Store your personal data:

We may transfer your data outside the UK and European Economic Area (EEA) for processing and storage. This data may be handled by staff who operate outside the EEA and who work for us or our suppliers. By submitting your personal data, you agree to this transfer and processing. We will take all reasonable steps to ensure that your data is treated securely in accordance with this Privacy Policy.

In compliance with the UK General Data Protection Regulation (UK GDPR), we have verified that all companies processing data on our behalf are compliant with UK GDPR. Personal data is stored on secure servers, and transaction details are encrypted for safety.

While we strive to protect your information, the transmission of data via the internet is not completely secure. Therefore, any data sent electronically is at your own risk. If you are given a password for certain parts of our site, you are responsible for keeping it confidential.

Our policy is to retain your personal data for seven years following your last consultation or contact. After this period, your information will be deleted unless you request that it be retained for longer. All personal data will be securely disposed of in compliance with UK GDPR.

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Disclosing your information:

Once treatments commence, your contact details will be shared with laboratories involved in your tests and supplement providers if applicable. Your personal data will not be shared with any other parties without your explicit consent.

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Access to information:

Under the UK GDPR, you have the right to access information we hold about you. We will provide this information free of charge, unless previous copies have been provided or if the request is excessive, in which case a fee of £10 may apply. If you wish to receive details about the information we hold, please contact us. You will need to provide suitable identification to confirm your identity before we release the information. We will respond within one month of your request.

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Erasure of Your Information:

If you are no longer undergoing consultations or treatments, you have the right to request erasure of your personal data. Upon receiving your request, we will ensure that all personal data relating to you is erased within one month.